Apprentice Medical Secretary

Role Overview

Are you our next apprentice administration hero? Could you help us provide great patient friendly service and secretarial support? If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.

• Assist with typing tasks and booking patient appointments.
• Deal with telephone enquiries, filing and general office duties to ensure clinics run smoothly.
• Provide high quality secretarial support to the department.
• Split your time between the Diabetes, Endocrinology and Clinical Investigation Unit teams to learn from different staff groups.
• Communicate confidently with service users over the telephone and face‑to‑face.
• Handle patient information on a daily basis, maintaining a high level of accuracy and confidentiality.
• Utilise IT skills and departmental database systems, prioritising your workload effectively.
• Work as a team player and uphold the Trust’s PRIDE values.

• Enrollment in a Level 3 Business Administration Apprenticeship (to be completed within a 14‑month contract).
• Strong data entry and IT skills.
• Excellent communication, organisational and prioritisation abilities.
• Commitment to high standards of patient care and confidentiality.

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi‑Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

For further details or informal visits contact:
Paul Van der Hulks
Administration Manager
Email:
Telephone: