Flexi-Bank Administrator

We are looking for adaptable and customer-focused individuals to join our team as Flexi-Bank Administrator. This is an exciting opportunity to provide administrative support across a variety of hospital departments, including Reservations, Reception, Health Records, Medical Secretarial Support, and Scheduling.

As a Bank worker, you will provide cover as and when required to meet the operational needs of the Hospital. Please note that work cannot be guaranteed each week, and shifts will be offered based on departmental demand.

Working across different areas of the Hospital, you will play a vital role in supporting the patient journey, ensuring the smooth day-to-day running of services and delivering an exceptional experience for patients, visitors, and colleagues.

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modernprivate hospital, which opened in 1907 and has been rated as Outstanding by the CQC.We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

The duties of this role will vary depending on the department being supported, but may include:

• Undertaking a wide range of administrative duties to support the efficient running of Hospital services.
• Providing a high standard of customer service to patients, visitors, consultants, and colleagues.
• Supporting patient bookings, appointments, scheduling, and admissions processes.
• Maintaining accurate patient records and confidential information.
• Managing telephone, email, and face-to-face enquiries professionally and efficiently.
• Providing reception and front-of-house support when required.
• Assisting Medical Secretaries and other departments with administrative tasks.
• Ensuring compliance with all Hospital policies, procedures, and guidelines.
• Contributing to the delivery of an efficient and seamless patient pathway.
• Support Equality, Diversity & Inclusion (ED&I) and neurodiversity, ensuring respectful and inclusive interactions with patients, cars and colleagues.

To be successful in this role, you will have:

• A strong customer-focused approach with a commitment to delivering excellent service.
• Previous administrative experience, ideally within a healthcare or customer service environment.
• Excellent IT skills, including experience using Microsoft Office and patient administration systems, or the ability to quickly learn new systems.
• The ability to manage multiple tasks and priorities in a busy environment.
• A methodical, organised approach with excellent attention to detail.
• Strong teamwork skills and the ability to work effectively with a range of colleagues.
• Excellent verbal and written communication skills, demonstrating tact, discretion, and diplomacy.
• The ability to work collaboratively, build effective working relationships and communicate confidently and compassionately with people of all ages and backgrounds.
• A flexible approach to work and the ability to adapt to different departments and responsibilities.
• Ability to identify issues, use initiative and make sound decisions in a fast-paced environment.
• 1-hour annual leave generated for every 8.25 hours worked
• Free parking
• Free Flu vaccinations
• Free tea and coffee
• Subsidised on site Restaurant

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.