Business Analyst

The opportunity

As a Business Analyst, you will work on change projects across the business to translate business needs into clear, actionable requirements for our technology team. You will play a critical role in bridging the gap between business objectives and technology solutions and be responsible for the business and systems analysis of business change and IT improvement programmes. This role incorporates a broad range of experience in analysis of operational process and procedures, IT systems and services.

• Salary
  -tbc
• Bonus scheme - on target bonus
  -tbc
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

• Complete business and systems analysis for projects.
• Report to Head of Business Analysis and whilst on projects take direction from Programme / Project Managers and Heads of Porfolio Delivery as appropriate.
• Work closely with business stakeholders to understand their needs and objectives
• Translate business needs into detailed functional and technical requirements for the technology team
• Ensure that requirements are clear, comprehensive, and aligned with business goals
• Undertake detailed business requirement (functional and non functional) and analysis via workshops and feedback sessions
• Gather, analyse, and interpret data from various sources to support business requirements
• Identify trends, patterns, and insights from complex data sets to inform technology solutions
• Produce relevant documentation to support the sessions ensuring all end to end processes and relevant business areas have been considered
• Produce appropriate project documentation for the various phases of the Governance process
• Facilitate the prioritisation of requirements and the resolution of conflicting requirements
• Prepare detailed documentation of business requirements, including use cases, process flows, and data mappings
• Communicate requirements and insights effectively to both business stakeholders and the technology team.
• Facilitate regular meetings with stakeholders to review requirements and obtain feedback
• Analyse current processes and workflows to identify areas for improvement and technological enhancement
• Work with the Business Subject Matter Experts to update and create processes (including end to end process re-engineering), procedures, communication and training material as a result of change execution or to eliminate waste, improve performance
• Collaborate with Business SMEs and appropriate teams to implement process and technology enhancements
• Monitor and evaluate the effectiveness of implemented changes

• Act as a liaison between the project team, business stakeholders and the technology team
• Communicate findings, insights, and recommendations to stakeholders
• Build and maintain strong relationships with internal and external stakeholders, including advisers
• Work with our third parties and development teams to ensure they have a strong understanding of the requirements
• Work with test teams to ensure the solution is fully tested

• Experience with in the financial services industry is advantageous
• Proven experience in business and systems analysis, translating business needs into functional and technical requirements
• Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau)
• Relevant qualifications such as Lean Six Sigma are advantageous
• Experience with project management tools and methodologies is advantageous
• Understanding of business process analysis and business process modelling / re-engineering
• Understanding of structured analysis and project management methodologies
• Previous experience of designing new processes and their validation, understanding drivers for change and articulating high level business / operational / IT requirements
• Wealth management, mortgage, and protection services knowledge is…