Hire Coordinator

Salary

Competitive Salary + Bonus + Excellent Benefits

We are Fusion Utilities Hire
, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Hire Coordinator based in Luton you’ll be responsible for:

• Managing a busy centralised inbox and answering the phones, answering queries from customers
• Liaising with engineers and the transport team to ensure equipment is delivered or collected from our customers at a suitable time
• Making outbound calls to check in on customers and managing the breakdown of equipment. You will be liaising with engineers to arrange for them to go onsite and fix the equipment
• General administration duties
• Serving customers behind the trading counter

This is a full‑time, permanent role working 42.5 hours per week Monday to Friday between 7:30am - 5:00pm.

• Hire experience is desirable
• Excellent communication, decision‑making, and problem‑solving skills
• Exceptional customer service skills. It is key that our customers feel supported throughout their journey
• To be comfortable and able to work in a fast paced environment

We look forward to receiving your application!