Gas Works Coordinator; FTC

Position: Gas Works Coordinator (12m FTC)
Location: Flackwell Heath and Wooburn Green

Gas Works Coordinator (12m FTC) Salary :£31,075 per annum Location :
Wooburn Green, High Wycombe / Hybrid working (2 days per week in the office, 3 days from home) Are you looking to join a growing, values-led organisation with a clear social purpose? At Settle Paradigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build.

Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.

As our Gas Works Coordinator, youll play a key role in ensuring our gas servicing, breakdown repairs and boiler installation programmes run safely, efficiently and in full compliance with regulatory requirements. Youll manage scheduling, monitor contractor performance, support our field technicians and ensure customers receive a responsive, high-quality service. This is a fast-paced, customer-focused role where your organisation, communication and problem-solving skills will make a real impact on the safety and satisfaction of our residents.

About the Role/team Youll report to the Senior Compliance Works Coordinator and work closely with a wide range of colleagues including Field Technicians, Customer Services, Repairs Managers, Regional Housing Teams, Voids, Mutual Exchange, and our Performance Analysts. Youll also liaise with subcontractors, suppliers and partner organisations to keep our gas compliance programmes running smoothly. Youll be at the centre of our gas operations allocating work, managing emergency jobs, maintaining accurate compliance records, auditing documentation, and ensuring all works are completed within required time frames.

Youll also support the wider Gas Technical Team, contributing to continuous improvement and helping us deliver a safe, reliable and customer-focused service.

Key Responsibilities Provide effective administration for gas servicing, breakdown repairs and boiler installation programmes Allocate work to Technicians and subcontractors, ensuring efficient scheduling and productivity Manage emergency works within priority timescales Make courtesy calls to customers and manage expectations around outstanding works Order parts and materials, ensuring works are rebooked within agreed time frames Complete desktop audits of LGSRs and escalate issues where required Maintain accurate and timely compliance records and data entry Administer planned and reactive gas installation programmes Support weekly gas reconciliation reporting Monitor subcontractor performance against KPIs Process purchase orders and invoices within agreed time frames Audit and challenge contractor anomalies relating to quotes and invoicing Manage gas servicing compliance reports up to the legal process Prepare analysis for subcontractor and supplier meetings Respond positively to complaints, issues and enquiries, supporting learning and improvement Provide cross-team support to Customer Services, Field Technicians and subcontractors Optimise communication across telephony, Teams, email and field devices Support the team leader with project-related work Adhere to Data Protection, Health & Safety and safe working practices Demonstrate Settle Paradigm values and contribute to team objectives Take responsibility for personal development and learning

What Were Looking For Must haves:
Experience in a service delivery centre or property maintenance environment Experience in scheduling and programme works management Experience producing reports and analysing data Strong communication skills and ability to work effectively across teams Methodical approach with strong problem-solving skills Ability to work in a fast-moving environment and stay calm under…