Business Analyst

Location: Willand

Help Shape the Future of Business Change at Pen Carrie

At Pen Carrie
, we're proud to be one of the UK's leading B2B suppliers to the garment decoration industry. With over 35 years of experience, more than 3,500 product lines, partnerships with over 75 leading brands and a team of around 300 colleagues, we're a business built on strong relationships, innovation and customer success.

As we continue our business transformation journey, we're looking for an experienced Business Analyst to join our Business Change team on a fixed term basis. This is a unique opportunity to play a critical role in Phase 3 of our Microsoft Dynamics 365 Business Central implementation
, helping to shape future business processes and deliver meaningful operational improvements across the organisation.

If you're passionate about business change, enjoy working with stakeholders to solve complex challenges and want to make a visible impact within a growing business, we'd love to hear from you.

The Opportunity:

Reporting to our Head of Business Change
, you'll play a pivotal role in ensuring Pen Carrie maximises the value of its investment in Microsoft Dynamics 365 Business Central. Working closely with programme stakeholders, subject matter experts, implementation partners and internal teams, you'll help define requirements, shape future-state processes and support successful delivery of the S&P Programme.

This role is ideal for an experienced Business Analyst with a strong background in ERP implementations who enjoys bridging the gap between business needs and technology solutions.

What You'll Be Doing:

• Supporting the definition, prioritisation and refinement of requirements for Phase 3 of the Business Central implementation.
• Building strong and respectful relationships with stakeholders and subject matter experts across the business.
• Facilitating workshops to gather, analyse and document business requirements and future-state processes.
• Collaborating with implementation partners, suppliers and technical teams to design effective solutions.
• Supporting stakeholders in understanding upcoming changes, dependencies, benefits and business impacts.
• Acting as a functional expert for Microsoft Dynamics 365 Business Central and promoting best practice use of the platform.
• Supporting business readiness activities, including training, communication and user adoption.
• Assisting with test planning, test case creation, execution and defect management.
• Monitoring delivered solutions to ensure expected benefits and business outcomes are achieved.
• Identifying risks, issues and dependencies and supporting successful programme delivery.

What We're Looking For - Essential Experience &

Skills:

• Proven experience as a Business Analyst working on ERP implementation programmes.
• Strong experience in requirements elicitation, workshop facilitation, current-state analysis and future-state process design.
• Experience working with Microsoft Dynamics 365 Business Central or comparable ERP platforms.
• Excellent stakeholder management, facilitation and negotiation skills.
• Strong understanding of business analysis methodologies, tools and techniques.
• Excellent verbal and written communication skills with the ability to influence at all levels.
• Knowledge of Agile, Scrum and Waterfall delivery methodologies.
• Experience managing change requests, project dependencies and business impacts.

Highly Desirable:

• BCS Business Analysis certification or equivalent.
• Experience using Jira, Azure Dev Ops or similar ticket management tools.
• Technical analysis experience.
• Understanding of the ITIL framework and service management practices.
• Previous experience within a B2B distribution or wholesale environment.

Why Join Pen Carrie?

At Pen Carrie, we're committed to creating a workplace where people can thrive. Our values sit at the heart of everything we do:

Dedicated to customer success

Building strong and respectful relationships

Looking forward and embracing change

Proud of everything we do

Growing responsibly

You’ll join a collaborative, supportive team where your expertise is valued, your ideas are heard and your contribution will directly influence a significant business transformation programme.

Benefits Include:

• Company pension
• Employee benefits programme
• Free onsite parking
• Opportunity to play a key role in a major ERP transformation programme

* Please note:

• This role is based at our Willand office. Applicants will need to live within a commutable distance of Willand (EX15 2QW
  ). If you are intending to relocate, please provide more…