Customer Service Advisor

Temporary Customer Service Advisor
Hybrid Full-time (Mon Fri) Temporary Contract Immediate Start

In this front-line role, you ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks.

Key responsibilities for the Customer Service Advisor:

• Answering and handling customer queries professionally and efficiently
• Logging repairs and maintenance requests using internal systems
• Monitoring and responding to shared inboxes within agreed time frames
• Greeting visitors and managing the reception area
• Supporting residents with information around rent, payments, and services
• Providing administrative support to customer engagement and community events
• Updating records and ensuring accurate data input across systems

What we re looking for as a Customer Service Advisor:

• Experience in a Customer Service role
• Excellent communication and IT skills
• Ability to remain calm and professional in a busy, reactive environment
• A proactive approach to problem-solving and service improvement
• Strong organisational skills and attention to detail

Desirable: experience in housing and use of CRM systems

If you're ready to bring energy, empathy, and organisation to a rewarding front-line Customer Service Advisor role, we d love to hear from you!

For further information on this Customer Service Advisor role please contact Colby Robinson.