After Sales Travel Consultant

Travel After Sales Consultant

Base Salary 25,000 + Great Benefits

Hybrid - Birmingham

Our client is a well renowned tour operator who specialise in adventure and activity-based holidays.

Due to continued growth, they are now recruiting for a Travel After Sales Executive who can in contribute to the smooth-running of the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This role requires previous experience within the travel industry in a similar based role within Customer services, operations, administration or support.

The role is based on a hybrid basis - Birmingham

Travel After Sales Executive Responsibilities:

Answer incoming customer phone calls and take appropriate action for each call

Answer incoming customer emails and take appropriate action for each email

Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate

Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance

Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements

Travel After Sales Executive Experience

Required:

Previous, customer services, operations or support experience within the travel industry is essential

Excellent interpersonal communication skills;

High level of professionalism;

Ability to multi task in a fast-paced environment

Attention to detail

Travel After Sales Executive Salary and Benefits

Base Salary 25,000 (negotiable based on experience)

22 days annual leave

Travel discounts

Hybrid working

Pension

To apply for this Travel After Sales Executive role,  and a member of the team will be in contact to discuss the opportunity.