Admissions Host

Location: Leavesden Green

This job is with Warner Bros. Discovery, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Job Description:

Your New Role...

Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.
As an Admissions Host, part of the Visitor Experience team, you’ll be an ambassador for the Tour, presenting a friendly, helpful and knowledgeable experience, greeting excited muggles before they embark on their magical journey. It's basically your job to make sure they have fun!

What’s in it for you...
£12.60 per hour

28 days holiday (pro-rata)

Gym Pass or free access to our on-site gym

Exclusive access to our Screeners App, with our exciting Warner Bros., HBO and Discovery content

Staff discounts on Studio Tour tickets, retail, food and beverage

Access to Friends and Family events

Free on-site staff car parking

Complimentary staff shuttle bus between Watford Junction and our Studio Tour

On-site staff Studio Café

Option to join our pension and private healthcare schemes

Your Role Accountabilities...
Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.

Resolve any issues that may arise during your duties – escalating where appropriate and effectively collect visitor feedback.

Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems.

Follow appropriate procedures and associated administration and paperwork.

Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.

You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Qualifications & Experience...
Able to contribute positively and enjoy working effectively as part of a team.

Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.

Enjoy working confidently with the general public.

Adapt to new situations within a visitor focused environment.

Professional telephone manner.

Ability to absorb written communications and transfer information on to visitors.

Understanding of the Harry Potter film series and wider Wizarding World.

Previous experience of working with till systems desirable.

Knowledge of a foreign language is desirable.

Working Pattern...
Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).

Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find…