Retail Associate; Part-Time

Position: Retail Associate (Part-Time)
Location: Leavesden Green

This job is with Warner Bros. Discovery, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Job Description:

Your New Role…

Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.

As an Interactor, part of the Show Experience team, you’ll be an ambassador for the Tour by guiding, entertaining and enlightening visitors whilst on their magical journey. You’ll get up close and personal with authentic Props, Sets and Costumes from the Harry Potter films, and share your passion for filmmaking through detailed and engaging storytelling. From delivering exciting, scripted speeches and special effects demonstrations, to providing expert Harry Potter insight, it's your job to make sure that we exceed their expectations at every opportunity and ensure that they have the best possible experience.

What’s in it for you?
£12.60 per hour

25 days holiday (pro-rata)

Gym Pass or free access to our on-site gym

Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content

Staff discounts on Studio Tour tickets, retail, food and beverage

Access to Friends and Family events

Free on-site staff car parking

Complimentary staff shuttle bus between Watford Junction and our Studio Tour

On-site staff Studio Café

Option to join our pension and private healthcare schemes

Your Role Accountabilities…
Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience. Anticipate what the Visitors need and be fan obsessed.

Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.

Actively listen and lead with empathy, integrity, and transparency.

Proactively seek ways to support your team to work towards the collective goal of exceeding Visitors’ expectations.

Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.

Conduct Added Value Tours and assist in Audio Descriptive Tours as required.

Work with the management team to enhance the Show and Visitor experience at every opportunity.

Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.

Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.

You will be required to stand for up to 5 hours at a time, perform light lifting and work outdoors in all weather conditions. Areas and shows that Interactors perform in contain water-based smoke effects, flashing lights and sudden loud noises; you also will be expected to interact with live show elements such as live actors portraying Death Eaters. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Full training will be provided for successful candidates.

Qualifications & Experience…
Understanding of the Harry Potter film series and filmmaking.

Previous work experience in a customer/visitor facing role, where a strong emphasis was placed on quality of service and/or experience. Previous work on-stage is desirable.

Presentation skills – enthusiasm and ability to speak in public to groups of up to 300 on a microphone. Both scripted elements and improvisation required.

Demonstrab…