Customer Service Advisor

Remote Monday Friday, 9:00am 5:30pm
Temporary Role

Thorn Baker Industrial Recruitment is proud to be working in partnership with our client to recruit a Customer Service Advisor to join their busy Vaccination Services team.

This is an exciting opportunity for an organised and proactive individual to provide first-class administrative and customer service support within a healthcare setting. You ll be the first point of contact for customers, handling a high volume of calls and emails, providing accurate information, and ensuring a smooth and positive customer journey from start to finish.

Key Responsibilities

• Handle inbound and outbound calls and emails via Zendesk.

• Support customers with enquiries, product information, and account management.

• Manage workload effectively, prioritising tasks during busy periods.

• Maintain a high standard of accuracy and attention to detail.

• Handle and escalate complaints professionally when required.

• Collaborate with your line manager and the wider customer service team.

You ll bring strong communication skills, a keen eye for detail, and a passion for providing excellent service.

Essential skills and experience:

• Proficient in Microsoft Word, Excel, and Outlook.

• Experience in B2B client support.

• Exceptional written and verbal communication skills.

• Strong sense of urgency and customer focus.

Desirable:

• Minimum of 3 A-levels (or equivalent).

• 2+ years experience in a customer service role.

• Background or interest in healthcare.

If you re ready to bring your organisational skills and customer focus to a dynamic healthcare team, apply today through Thorn Baker Industrial Recruitment and take the next step in your career!

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