Customer Service Advisor

Location: Barbican

Are you a people focused professional who enjoys helping others and solving problems? Our client, a growing and customer centric organisation, is looking for a Customer Service Advisor to join their friendly and fast paced team.

This role offers an excellent opportunity to build a long term career in customer service with full training, support, and clear progression.

This position is ideal for someone confident, organised, and motivated to deliver outstanding customer experiences while developing valuable communication and problem solving skills.

Why This Role Stands Out:

* Join a supportive and professional team environment

* Receive full training with ongoing development

* Build transferable skills across customer service, administration, and communication

* Clear progression opportunities into senior or specialist roles

Key Responsibilities:

* Handle customer enquiries via phone, email, or live chat in a professional and friendly manner

* Resolve customer queries efficiently while delivering a positive experience

* Accurately update customer records and internal systems

* Escalate complex issues to the appropriate teams when required

* Follow company procedures and service standards at all times

* Support team targets for customer satisfaction and response times

What We Are Looking For :

* Strong communication skills, both written and verbal

* Positive attitude with a genuine desire to help customers

* Good organisational skills and attention to detail

* Ability to work calmly under pressure and manage multiple tasks

* Comfortable using computers and basic systems

* Previous customer service experience is beneficial but not essential

What Our Client Offers:

* Competitive salary and benefits package

* Full training and structured onboarding

* Ongoing coaching and career development

* Friendly, inclusive, and team focused culture

* Opportunities to progress into senior customer service, team leader, or office based roles

* Hybrid or flexible working options where applicable

Why Apply
This is an excellent opportunity to start or grow a career in customer service with a company that values its people and invests in their development. You will gain real experience, build confidence, and develop skills that open doors to long term career progression.

Apply now to take the next step in your customer service career