Customer Service Advisor

Our client is seeking a Customer Service Advisor to provide professional and efficient support to customers via phone and online channels. This role involves handling customer queries, faults, and service requests while ensuring a high standard of customer experience. The position requires flexibility, including evening, weekend, and bank holiday shifts on a rota basis.

• Act as a single point of contact for inbound and outbound customer calls and online interactions, providing end-to-end support for technical, service, and sales queries
• Provide clear and articulate information on products and services, including fibre, broadband, mobile, and ancillary offerings
• Deliver an excellent customer experience by advising on and promoting products and services to enhance retention and sales
• Ensure all customer interactions are completed successfully or that clear next steps are communicated
• Record, diagnose, and resolve customer issues/faults for general services, providing first-call resolution where possible
• Accurately process order requests to ensure timely completion by relevant departments
• Carry out routine administration tasks, including customer registrations, data input, and maintenance of customer records
• Proactively report major customer-affecting issues to the engineering and product teams
• Ensure compliance with regulatory, data protection, health and safety, and security policies
• Undertake security awareness training and follow incident reporting procedures where necessary

• A strong customer focus with a passion for delivering high-quality service
• Excellent telephone manner, listening skills, and the ability to communicate clearly both verbally and in writing
• Self-motivation with a proactive approach to problem-solving and issue resolution
• Ability to work independently and as part of a team while demonstrating strong relationship-building skills
• Willingness to work flexible hours including evenings, weekends, and public holidays
• A well-organised and methodical approach with attention to detail
• Interest in current and future technologies
• Professional appearance with the ability to uphold high standards of customer care
• Experience in a technical role, sales experience, and an understanding of the telecommunications market and customer needs (desirable)
• Ability to use initiative in problem-solving and a positive, resilient approach to work
• Ability to remain calm under pressure

Our client offers a dynamic and customer-focused environment where you will have the opportunity to develop your skills in a fast-paced industry. This role provides training and growth opportunities, as well as the chance to work with cutting-edge technology. The company values teamwork, reliability, and customer satisfaction, making it a great place to build a career in customer service.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here