Audi Aftersales Consultant

About

The Role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high‑quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre‑calls, customer updates, invoicing, and post‑visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

This is a fantastic opportunity to work with cutting‑edge digital systems and be part of a team that values excellence and customer care. This fast‑paced role places customer care first, where you will build rapport, understand customer needs, and deliver a professional and friendly experience at all times. It is a full‑time position, including Saturday mornings on a rota. Full training will be provided through our in‑house Learning & Development team and manufacturer training from Audi.

• Strong organisational and administrative skills
• Excellent attention to detail and a customer‑focused approach
• Background in customer service, ideally in a busy or call‑handling environment
• Experience with Kerridge is an advantage (but not essential)

Sytner Group offers an industry‑leading benefits package and a culture that values continuous improvement and a supportive environment where everyone feels valued.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to Work scheme
• One day a year paid voluntary / community work

We are committed to creating an equitable working environment, valuing and respecting every individual's unique contribution and supporting colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process, please read further.

• Entry level

• Full‑time

• Consulting, Information Technology, and Sales

• Retail Motor Vehicles