French and Dutch speaking Customer Service Advisor

London 29,500 Full Time - 40 Hours per Week

Team Jobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office.

This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.

• Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.

• Managing customer interactions across multiple channels - including social media platforms such as Facebook and Instagram.

• Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand's tone of voice.

• Working collaboratively with subject matter experts and quality specialists to deliver best-in-class customer experiences.

• Following clear procedures and processes to meet quality and service standards.

• Fluent French and Dutch speaker with strong English language skills.

• Excellent communication and interpersonal skills with a warm, empathetic approach.

• Previous customer care experience (ideally in the food industry).

• Strong IT literacy - Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.

• Flexible, positive and a real team player.

• Passion for food and nutrition.

• Fun, sociable team environment

• Pension scheme

• Eye test vouchers and discounts

• Discounted corporate gym membership

• Charitable fundraising days

• Campaign-specific incentives and prizes

• 500+ recommend-a-friend scheme

• Apprenticeship qualifications and career progression

• Recognition and reward schemes

• Cycle to work scheme

• Operational hours:
  Monday-Friday, 7:30am-4pm and Saturday, 8am-1pm.

• Contracted hours: 8am-8pm Monday-Sunday - occasional evenings/weekends may be required.

• Full training provided.

INDCP