Customer Service Operative

LOCATION: Churchill Square Shopping Centre, Brighton BN1 2RG

CONTRACT: Permanent

PAY RATE: £13.88 per hour

SHIFT PATTERN: 4 ON 4 OFF, 25.5 hours per week

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Churchill Square Shopping Centre is Brighton's main shopping complex and is in the heart of Brighton benefit ting from easy commuting from the city centre and surrounding areas, it offers discounted benefits from certain retailers. As part of the ABM security team, you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted e-vouchers for most retailers, including Gyms, holidays, and car rentals to name a few, it also offers employee assistance program which hosts 24/7 365 independent support for all colleagues.

This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, on a four-on-four-off rolling rota, at £13.88 per hour. Annual leave is calculated on a pro-rata basis including public holidays.

Online E learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach this is a fantastic opportunity to join our team.

Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

They are also responsible for ensuring that assistance is afforded to all customers who visit Churchill Square.

• To deliver high quality service to our customers in person, by telephone and by e-mail, as per the Shopping Centre customer service mission statement - "Working together to provide the best possible Customer Experience."
• To provide customers and all other visitors information about and assistance with the following:
  The Shopping centre facilities and retailers, Job vacancies in the Shopping Centre, Centre car parking information and tariffs, Manging the collect plus service the desk offers, Promote and sell the Gift Cards- processes card payments and keep precise record of sales and transactions, Forthcoming events within the centre and local area, Additional services offered by the Shopping Centre, for example Shopmobility, Brighton City Centre facilities, Community services in the locale, Local transport information and schedules, Directions to/information about local tourist attractions, To deal with customers in a professional manner, offering an immediate solution whenever possible to the customer and passing relevant comments to Centre Management, To deal with customer complaints in the same manner as above, Answering the phones, Assisting with various Admin tasks, Dealing with lost/found property, Passing on information to Security in relation to incidents within the Centre, Reporting defects/spillages within the Centre.

Administrative Tasks
- Under direction from the Centre Managers.

• To communicate and liaise effectively and accurately all relevant information to Tenants, Centre managers and Security.
• Working as part of a team providing customer service support where required.
• Ensuring that information displayed is kept up to date. Stocks and supplies of relevant material are re-ordered as appropriate.
• Updating the Job Vacancies list daily.
• Typing, filing and administration to support the operation of CSD and the Centre Management Team as appropriate.
• Collecting and providing feedback to the Centre Management on visitor comments, including written reports.
• Maintaining accurate and computerised databases on all necessary information regarding the centre and other relevant resources.
• Using and maintain spreadsheets to up-date statistical data and performance monitoring information as required by the Centre Management Team.
• Understanding the buildings unlocking and locking up procedures and…