Customer Care Agent

Customer Care Agent - 6 Month Contract

Banbury Hybrid (after training) 25,000 Monday-Friday, 8:30am-5pm

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure.

This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year.

This role is offered on an initial 6 month contract starting February. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.

What you'll be doing

• This is a fast paced, high volume customer environment, where quality and output both matter
• Handling inbound customer queries by phone and email across pre and after-sales
• Accurately processing orders, payments, returns and repair requests
• Managing pricing, product information, stock and delivery queries
• Owning complaints end-to-end- resolving issues with accountability and empathy
• Liaising with logistics providers and internal teams to ensure timely resolutions
• Raising credit notes, arranging repairs and handling warranty queries
• Keeping systems updated and working to clear SLAs and KPIs
• You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding.

What we're really looking for

• This role suits someone who isn't fazed by challenge.
• Confident, clear communicator with strong customer service experience
• Resilient and emotionally intelligent able to handle difficult conversations
• Comfortable working at pace with a strong focus on output and accuracy
• Organised, detail-driven and able to juggle multiple priorities
• Confident using IT systems (SAP / Google Workspace experience is useful but not essential)
• If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here.

What's in it for you

• Starting Salary: 25,000
• Contract:
  
  6 months (starting asap ideally February)
• Hours:
  
  Monday-Friday, 8:30am-5pm
• Holidays: 32 days (including bank holidays)
• Hybrid working: 2 days per week once fully trained
• Training:
  Structured onboarding programme
• Benefits:
  Pension, health plan, critical illness cover, sick pay, staff discounts
• Workplace:
  Modern offices, strong culture, respected brand, supportive team