Global Field Service Specialist - HPGR

Overview

Global Field Service Specialist – HPGR is a technical specialist position in the Global field service group primarily tasked with supporting the Grinding PL equipment for both Capital Plant and Services. The Global Field Service Specialist - HPGR is responsible for providing advisory services to Metso customers, Metso labour, and/or third-party contractors on existing or newly acquired equipment and components. This position requires a talent for working with other people, fellow employees, customers, and contractors.

Must be capable of making quick, accurate decisions relative to problem solution and problem liability. Travel is extensive and the role is global in scope.

• Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations, specific instructions, etc.
• Provide advisory service during installation, checkout, start-up, and commissioning to ensure safety and proper equipment and system erection by customer, customer’s sub-contractor, Metso labour and/or Metso sub-contractor in accordance with contract designs and drawing requirements.
• Coordinate field activity with the customer, customer’s sub-contractor, Metso labor and/or Metso sub-contractor to maintain the specified schedule.
• Make mechanical and process measurements and collect historical data on the equipment operation.
• When appropriate, make recommendations to improve operational methods and/or efficiency.
• Troubleshoot mechanical problems and advise on corrective action and repairs.
• Keep the Project Manager, Field Service Manager and Engineering team up to date daily as necessary on-site progress, problems & delays.
• Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
• Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the customer and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log.
• Submit internal daily construction reports covering activity at the jobsite.
• Document all job delays and their cause and ensure client comprehends and signs the documentation.
• Communicate with the client to ensure satisfaction with job progress and quality.
• Ensure client issues proper documentation for extra work and changes and ensure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site.
• Ensure sub-contractors verify problems and provide proposals for re-work and extra work.
• Perform training of the client's personnel in mechanical and/or electrical maintenance of the equipment.
• Assist in the marketing of field service, retrofits, and spare parts.
• Timely submission of accurate expense reports according to Metso travel policies and procedures.
• Work in liaison with the various technical support staff within the Metso organization.
• Recommend operating and maintenance procedures to ensure proper function of equipment.
• Train customer staff in proper methods to operate, maintain and repair the equipment.
• Visit customers with the sales force to develop and grow service business opportunities.
• When appropriate, deliver technical seminars to plant personnel in safely performing maintenance, repairs, and upgrade work.
• Train other Metso Field Service Engineers and Field Service Technicians in the safe and proper methods and procedures to maintain and repair Metso equipment.
• Performs other duties as assigned by the Field Service Manager and/or General Manager of Field Service.

• Associate degree, diploma or similar in engineering or related field, with relevant field experience of 5 years plus in millwright certification, automation, instrumentation, process, electrical or welding background.
• 3 years+ experience in site work.
• Installation and mechanical commissioning of HPGR grinding equipment.
• Ability to obtain international driver’s licence.
• Valid passport.
• Excellent problem-solving skills.
• Excellent negotiation and persuasive…