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Complaints Officer
Job in
City, Vale of Glamorgan, EC1A2, Wales, UK
Listed on 2025-12-31
Listing for:
The Oyster Partnership
Contract
position Listed on 2025-12-31
Job specializations:
-
Government
Emergency Crisis Mgmt/ Disaster Relief -
Healthcare
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
Public Sector Complaints Officer needed to assist the team with the current backlog. Ideally you will have Stage 1 and Stage 2 experience, with a strong knowledge of housing and repairs.
Responsibilities include:
- Act as an expert advisor on complaints handling providing support, advice, and guidance to staff at all levels
- Collate, co-ordinate, monitor and archive all cases received
- Maintain and oversee all aspects of requests and reward of compensation
- Be responsible for effective time management to prioritise an unpredictable workload, whilst ensuring that complaint responses and updates are provided within agreed time frames
- Work independently and unsupervised, referring to and liaising with senior staff, to ensure customer concerns and unacceptable standards of service are resolved appropriately, ensuring corrective action is taken
- Manage FOI requests
More details:
- Initially 3 months temp
- Hybrid working (3 day a week in the office)
- Negotiable hourly rate
- Start date ASAP
Please contact Colby Robinson for more information, or to be considered for a virtual interview please apply now.
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