Complaints Officer

Public Sector Complaints Officer needed to assist the team with the current backlog. Ideally you will have Stage 1 and Stage 2 experience, with a strong knowledge of housing and repairs.

Responsibilities include:

• Act as an expert advisor on complaints handling providing support, advice, and guidance to staff at all levels
• Collate, co-ordinate, monitor and archive all cases received
• Maintain and oversee all aspects of requests and reward of compensation
• Be responsible for effective time management to prioritise an unpredictable workload, whilst ensuring that complaint responses and updates are provided within agreed time frames
• Work independently and unsupervised, referring to and liaising with senior staff, to ensure customer concerns and unacceptable standards of service are resolved appropriately, ensuring corrective action is taken
• Manage FOI requests

More details:

• Initially 3 months temp
• Hybrid working (3 day a week in the office)
• Negotiable hourly rate
• Start date ASAP

Please contact Colby Robinson for more information, or to be considered for a virtual interview please apply now.