Medical Assistant Senior; CMC - Brighton Center Specialty Care

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Brighton Center for Specialty Care is the newest University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families, and employees.

You will play an integral role within our institution and are important to delivering the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Do not hesitate; join our team today and help us provide remarkable assistance to our patients in the Brighton area.

• Excellent medical, dental and vision coverage.
• Generous Paid Time Off (PTO) Program.
• Growth opportunities to higher seniority positions.
• Management that provides quality training and direction.
• Direct communication and partnership with Nurse Practitioners and Physicians.
• Potential exposure to many Specialty Care Departments.

• Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc.). Efficiently prepares the patient, based either on complaint or predetermined protocol assisting the patient when appropriate.
• Assists the provider during the patient visit to include routine procedures, casting/bracing, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family.
• Continuously track the clinic patient flow and identify holdups and notify patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school, or work forms, etc.).
• Prepares and administers all appropriate medications using the 5 rights and by written physician order. Ensure two patient identifiers are verified before administration of any medication. Document all medications correctly in Epic. Provide appropriate patient information sheets to the patient/caregiver.
• Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks or directly schedule). Also performs other assignments such as opening processes (QC testing), supply inventory and patient calls.
• Collaborate with nursing and physician staff to ensure optimal patient care.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates and in in some cases leads the clinic and/or staff meetings.
• Acts as preceptor for orientation of new Medical Assistant staff and student externs. May also precept staff members that require performance improvement. Assures training is up to date for all staff on equipment and procedures.
• Perform administrative duties that may include weekly/monthly staff schedules, process improvements, change implementation, and evaluation preparation. Coaches and supports staff to promote improvement. Staffing plans are maintained to meet the needs of providers and patients. May be involved in the ordering process and strives to meet budgetary expectations. Actively participates in regulatory compliance activities.
• Coordinates use of exam/procedure room space. Supports multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.
• Serves as a positive role model and is an integral member of the clinical leadership team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem-solving skills and takes the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group. Acts as a key administrative resource in manager's absence.
• Relates work and job purpose to UMHHC mission and commitment to putting patients and…