Administrator - Pont Newydd Medical Centre

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will be an integral part of the general practice team.

This is a position for 28.5 hours spread over 4 days.

Working hours as follows:

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Tuesday - 1:30-6:30pm

Thursday - 1:30-6:30pm

The following are the core responsibilities of a Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Process personal, telephone and e-requests for appointments

Action incoming emails and correspondence as necessary

Accurately detail information on patients records within the clinical system

Maintain and monitor the practice appointment system

Initiate contact with and respond to requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Direct requests for information, i.e, DSAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Undertake a broad spectrum of administrative duties commensurate with the role

Be an integral part of the general practice team

Act as a chaperone as required

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

Undertake all mandatory training and induction programme.

Established friendly 5 Partner training practice (registrars and medical students) with a growing list size (currently 14,400 patients) Forward thinking partners, determined to maintain a healthy working environment despite increasing pressures High quality primary care services in a modern purpose built health centre Full complement of highly skilled staff Pharmacy team who manages repeat scripts, medication queries and medication reviews. Reduced Admin admin team to read action and code letters Supportive team with weekly clinical meetings and quarterly whole team meetings Close working relationships with multi disciplinary teams Well organised IT efficient practice using Vision Clinical system Located 25 minutes from Cardiff with good transportation links

In addition to the primary responsibilities, the Care Navigator has the following wider responsibilities:

b. Scan patient related documentation and attach scanned documents to patients healthcare records

c. Participate in local initiatives to enhance service delivery and patient care

d. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

e. Support and participate in shared learning

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of administrative duties

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in…