Medical Receptionist

Location: Ixworth

Ixworth Surgery is looking for a friendly, caring and professional Medical Receptionist to join our busy primary care team.

The position is part-time, working 15 hours per week. The working hours are 08:0018:30 on Mondays,with a 30-minute unpaid lunch break, and 13:3018:30 on Wednesdays.

Main duties of the job

Thepost-holder will play an important role in providing a welcoming, efficient and compassionate service. They will act asa key link between patients, GPs and the wider healthcare team.

About us

At Ixworth Surgery we acknowledge that village life remains distinct from that in a town. Our aim is to provide excellent 21st century medical care, whilst retaining the traditional style and personal approach of country doctoring.

Ixworth Surgery is a GMS GP practice with a patient list of 9,500. It is owned and operated by 4 GP partners who are supported by Salaried GPs, Nurse Practitioners, a Respiratory Nurse Specialist, Practice Nurses and Nursing Team, Social Prescriber and PCN Pharmacy Technician. There is also an onsite pharmacy/dispensary. Administrative support is provided by the Practice Management team, Admin team and Reception team.

Ixworth Surgery is a part of Blackbourne Primary Care Network. The practices that form Blackbourne PCN are located in West Suffolk, close by to Bury St Edmunds, and care for patients in rural communities.

Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: Medical Receptionist

Location: Ixworth Surgery

Reports to: Operations Manager

Working hours: 15 Hours per week

JOB SUMMARY

Thepost-holder will provide a caring, friendly and efficient service as the principal point of contact for the practice.

They will act as a focal point of communication between patients,doctors and all members of the Primary Health Care Team.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

1.Reception Duties

2.Management of Medical Records

3.Start and End of Day Procedures

4.Other Delegated Duties

SPECIFIC TASKS:

1.

Job description Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: Medical Receptionist

Location: Ixworth Surgery

Reports to: Operations Manager

Working hours: 15 Hours per week

JOB SUMMARY

Thepost-holder will provide a caring, friendly and efficient service as the principal point of contact for the practice.

They will act as a focal point of communication between patients,doctors and all members of the Primary Health Care Team.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

1.Reception Duties

2.Management of Medical Records

3.Start and End of Day Procedures

4.Other Delegated Duties

SPECIFIC TASKS:

1.
Reception Duties:

i.To administer the appointment system, monitor the flow of patients into the consulting and treatment rooms and maintainobservation of the waiting area

ii.

Ensure that patients who need an urgentconsultation are seen according to the practice protocol

iii.

Receive, make and divert calls as required andtake messages, logging call times and details

iv.

Explain practice arrangements to and register new patients in the proper manner ensuring that all administration is complete din order to formally register the patient

v.Advise patients of charges for private services,accepting payment and issuing receiptsas appropriate and recording payments made and due according to practice protocols

vi.

Respond to all enquires and requests for assistance from patients and other visitors

vii.

Refer requests for home visits to the Duty Teamfollowing practice protocol

viii.

Pass any urgent matter to the relevantclinician.

ix.

Action requests for ambulance transportation andrecord details according to practice protocol

x.Take messages for Doctors and staff when appropriate and ensure they are passed to the person concerned

xi.

Notify patients of test results and arrangefollow up as appropriate

xii.

Ensure reception…