Hardware Asset Coordinator; Previous Relevant Experince

Position: Hardware Asset Coordinator (Previous Relevant Experince is Required)
Location: Frankley

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Asset Manager

Hybrid/Birmingham/Remote

Role Purpose

The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value.

This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data.

Key Responsibilities
Product Catalogue & Asset Management

• Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data.
• Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets.
• Maintain the accuracy and completeness of all asset and service records used on the NRTS programme.

Obsolescence and Configuration Processes

• Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures.
• Identify and manage risks relating to asset end-of-life and end-of-support.
• Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant.
• Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency.

Network Configuration Management

• Maintaining repository for network, device and software configurations.
• Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets.
• Manage discrepancies between data and installed configuration.
• Establish process with Provisioning Team for using and recording gold configurations.
• Track configuration changes on Network Assets.

Information Governance and Data Quality

• Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency.
• Implement data quality routines, metrics, and controls to proactively identify and resolve data issues.
• Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly.
• Ensure data management processes meet governance standards and audit requirements.

Analytics and Reporting

• Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status.
• Support the migration of reporting from Qlik View to Qlik Sense, ensuring improved visualization and accessibility.
• Produce periodic and adhoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders.

Stakeholder Engagement and Continuous Improvement

• Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM.
• Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards.
• Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework.
• Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management.

Skills, Knowledge and Experience

• Systems & Tools Handson experience with Remedy CMDB/Service Now/ITSM, Qlik Sense/Power
  
  BI and data migration projects.
• Data Quality Strong background in data validation, profiling, and data governance.
• Analytics Capable of creating visual reports and insights in Qlik Sense (or similar BI tools).
• Stakeholder Management Proven ability to work cross functionally across business, technology, and supplier teams.
• Domain Experience Telecommunications, transport infrastructure, or technology environment preferred.
• Certifications (Desirable) ITIL Foundation, Data Management, or Information Governance qualification.

Personal Attributes

• Analytical and detail oriented, with strong documentation skills.
• Selfstarter capable of working independently and managing priorities.
• Strong communicator, able to engage and influence technical and business stakeholders.
• Able to work under pressure and deliver to tight deadlines.
• Committed to continuous improvement and maintaining data excellence.

What do we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team…