Senior IT Technician

Grant Engineering UK have an exciting role open up for a Senior IT Technician based in our Swindon office. This role is responsible for managing day to day activities for inhouse IT provision, including management of cyber security, network and server infrastructure, access management, asset management, user awareness and support. Covering a single, primary location with approx. 150 users with a second satellite reserve site.

• Manage both cyber and physical security of IT infrastructure with support of external IT providers as necessary
• Setup & maintenance of Security Vulnerability and Patch Management tooling

• Manage day to day activities for inhouse IT provision, including management of network and server infrastructure, access management from first through third line support via in-house ticketing system. Ad hoc out of hours working required for maintenance that cannot be completed in office hours.
• Develop, maintain and regularly test the IT Business Continuity Plan to ensure resilience
• IT Asset Management: procurement of new hardware and software, lifecycle management, inventory management, and management of IT peripheral stock levels
• Management of company mobile telephony devices, including MDM and monthly monitoring of usage
• Super user administration and support of SaaS business applications

This role currently manages one junior support role and a number of 3rd party suppliers. Reporting to Head of IT, Transformation and Facilities.

• Microsoft Active Directory Administration: users/ groups, group policies, replication, Azure and M365 integration
• Network and Firewalls: knowledge of WAN IPsec tunnels, rule administration, upgrades and troubleshooting
• Cloud Services:
  Microsoft 365 core application administration e.g., SharePoint, Exchange, One Drive
• Datto backup software management
• Proven, relevant, hands-on experience at a senior technician level
• Excellent interpersonal, communication and organisation skills
• Ability to cope under pressure, problem solve, and prioritise work accordingly
• Experience of supporting users with hybrid working arrangements
• Experience of line management

• Private Medical Insurance
• Company contributions to Pension Scheme
• 23 Days Annual leave - increasing after 1 years service
• On-site Parking and Gym

Full job description will be provided in preparation for interviews.