Senior Project Delivery Coordinator

Senior Project Delivery Coordinator – ZPos

Location:

100% office-based in South Marston, Swindon, SN3 4YH

Hours:

Full‑time, Monday‑Friday, 9:30 am – 6 pm

Reports to:

Director

Base pay range realized by your skills and experience.

ZPos is a creative technology company that powers over 1,000 restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK. We also support SMEs through sister brands, delivering bespoke websites, software, apps, marketing, EPoS, communication systems, and more.

We are looking for a Senior Project Delivery Coordinator to own the day‑to‑day delivery of client website projects from sale confirmation to go‑live. The role is fast‑paced, heavily communication‑focused, and centres on organisation, coordination, and follow‑through. You will manage multiple projects simultaneously, use judgement to resolve delivery challenges, and only escalates when senior input is truly required. This role does not involve line management or technical development.

While we currently use Asana for project tracking, we welcome ideas for improving delivery processes across the business.

• Act as the primary client point of contact throughout delivery, managing expectations and maintaining clear communication.
• Coordinate work across design, development, content, and technical teams, balancing priorities and resolving day‑to‑day delivery challenges.
• Gather, track, and validate required client information such as logos, menus, domain access, content, and payment setup.
• Maintain accurate project timelines, task lists, and checklists using the management tools.
• Drive actions and deadlines across teams, maintaining momentum and holding delivery accountable.
• Take ownership of delivery issues, working with internal teams and clients to resolve blockers and keep projects moving, escalating only when resolution truly requires senior input.
• Ensure projects are completed to a high standard and handed over to support or account teams with no gaps.
• Contribute ideas and improvements to delivery processes, documentation, and ways of working over time.

• Experience coordinating digital or website projects in an agency, SaaS, or similar environment.
• Strong organisational skills, able to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Confidence dealing with clients and internal teams.
• Comfortable taking ownership of delivery outcomes and making judgement calls in a busy environment.
• Calm, organised approach under pressure.
• Strong attention to detail and pride in keeping work organised.
• Confidence using systems and learning new tools quickly.

• Experience coordinating website builds or digital services.
• Familiarity with tools such as Asana, Click Up, Trello, or similar.
• Basic understanding of domains, hosting, and online payments (e.g., Stripe).

• Projects delivered on time and to a consistent standard, with clients feeling informed, supported, and confident.
• Internal teams clear on priorities, responsibilities, and deadlines.
• Delivery timelines improve as processes become more consistent and effective.

• Fast‑growing tech company making a real impact in the hospitality tech sector.
• 31‑day paid holiday package including bank holidays and a birthday day off.
• Employee benefits platform offering Cycle Scheme and shopping discounts.
• Staff discounts at sister brands, including a coffee shop.
• Modern, well‑equipped offices with free on‑site parking, soft drinks, barista‑grade coffee, tea, fruit, and sweet treats.
• Employee welfare programs including paid volunteering days, healthcare, company events, and a birthday gift allowance.