Senior Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Strata Solicitors are seeking a Senior Technical Claims Handler to join their team in Blisworth.

In this role, you will take ownership of a diverse caseload of pre‑litigated large loss and complex claims, including personal injury, credit hire, property, Employer Liability (EL), Public Liability (PL), and other third‑party losses. You will be the go‑to expert for advice, strategy, and tactics, ensuring the best possible outcomes for our clients.

Personal injury experience is crucial for this role, while expertise in other areas such as EL/PL, credit hire, and property claims can be developed and learned on the job.

Join a forward‑thinking team where your expertise will be valued, and your career growth supported. We offer a collaborative environment, opportunities for professional development, and the chance to make an impact in the insurance industry.

• Manage a portfolio of complex and large loss claims, ensuring adherence to claims handling procedures and service levels.
• Achieve efficient settlements through strategic liability and quantum arguments, coupled with negotiation.
• Act as a central referral point for technical issues, providing guidance and support to colleagues.
• Maintain accurate reserves, management information (MI), strict file management, and timely case reviews aligned with service level agreements (SLAs).
• Build relationships with clients, insurers, and panel solicitors, attending review meetings and contributing to the development of the team.
• Support the Defence Operations Manager and Claims Managers in driving improvement and delivering outstanding service.

• Confirmed experience in third‑party claims handling within a legal, insurance, or claims management setting.
• Strong expertise in large loss personal injury claims exceeding £100k.
• Personal injury experience is essential.
• Familiarity with case law and Civil Procedure Rules (CPR).
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has…