Motor Claims Handler

Job Title:

Motor Claims Handler – Job Description

Location:

Dunstable, Bedfordshire

Hours:

9am – 5pm

This role involves providing first-line support for motor claims, managing the full claims process for vehicle accidents, and acting as a key communication point between insurers, third parties and drivers.

• Prepare, review and process accident claim forms and supporting documentation.
• Investigate accident circumstances to determine liability.
• Manage first notification of loss (FNOL) and oversee both fault and non-fault claims through to completion.
• Raise invoices for non-fault claims and process payments for accepted liability on fault claims.
• Maintain daily communication with insurers, solicitors and internal teams regarding ongoing cases.
• Oversee claims involving intervention services and liaise with relevant suppliers.
• Arrange independent damage assessments for insurance purposes.
• Input and maintain accurate claims information on internal systems.
• Liaise with multiple sites to obtain outstanding accident forms, photographs and any required documents.
• Negotiate claim settlement figures to achieve the best possible outcome.
• Compile and present regular claims reports for management review (e.g., weekly accident summaries).
• Respond to calls from drivers regarding accidents, claims progress and potential excess charges.
• Operate the 24-hour accident line during office hours.
• Manage and respond to written correspondence relating to road traffic accident claims.

• Cert CII qualification (or working towards it) preferred.
• Previous experience in motor claims handling is desirable.
• Strong organisational and time-management abilities.
• High attention to detail.
• Ability to multitask and manage a heavy workload.
• Commitment to delivering high-quality work.
• Flexible and adaptable approach.
• Strong interpersonal and communication skills.
• Ability to work independently and remain motivated.
• Capable of working to tight deadlines and remaining calm under pressure.

• Competitive PAYE salary
• 20 days’ holiday plus statutory bank holidays
• Pension scheme
• Cycle to work scheme
• Opportunities for career progression