Claims Administrator

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Are you looking to start a professional career with a company that promotes growth and progression, with no experience needed?

You’ll be known internally as a Claims Administrator, and you’ll speak with individuals involved in an insurance claim, often over the phone. This may include the person filing a claim and/or the insurance company with which they are insured. Either way, you’ll provide a fantastic level of service while looking after our clients.

Our offices are open from 8 am to 6 pm, Monday through Friday. During these hours, you’ll work 37.5 hours each week, with no weekend shifts or work on bank holidays.

You’ll be responsible for entering claims into our system, communicating with claimants and their insurers, and gathering information to support those claims.

And don’t worry if you don’t have any experience, ideally, it’s what we’re looking for, so we can train you on our systems and our way of doing things.

On a day-to-day basis, you’ll be:

• Making telephone calls to clients, third parties and third-party insurers
• Opening claims on the case management system and conducting initial enquiries
• Working collaboratively with the team to ensure full compliance with office protocols, service level agreements, and key performance indicators

• You’re an organised individual who can balance and prioritise your workload
• You can communicate clearly through email and phone correspondence
• You work well independently and as part of a team
• You pay attention to detail and can focus on tasks in a fast‑paced environment
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The…