Agricultural Machinery Service Technician

Job Overview

We are seeking a highly motivated and organised Machinery Master Technician to join our dynamic team at our brand new Brock Machinery Depot.

As a Carr's Billington Machinery Master Technician, you'll be the driving force behind exceptional technical support for leading agricultural brands such as Weidemann, Merlo, Krone, BVL, Hi-Spec and Major. You'll play a pivotal role in launching our new workshop, working hand‑in‑hand with the Machinery Manager to deliver seamless operations and industry‑leading service.

This role demands strong communication, adherence to company processes, and a commitment to maintaining dealer standards while building lasting customer relationships. If you're ready to take ownership, lead with expertise, and help shape the future of our customer support network, we want you on our team.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be.

This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

You’ll be at the heart of our operation, taking responsibility for day‑to‑day processes in line with company guidelines, while ensuring smooth communication between all parties. This is your opportunity to play a key part in offering industry‑leading levels of service to our internal and external customers by:

• Leading technical support. You will be responsible for repairing, diagnosing, maintaining agricultural machinery and equipment from some of the most prestigious agricultural brands.
• Diagnosing and repairing problems with machinery and equipment to ensure each machine will operate to a high standard in alignment with manufacturer specification to a high level of accuracy.
• Taking ownership of Customer Care – working closely with the wider business and ensuring our customers, old and new, remain engaged.
• Supporting and growing a new area, carefully managing job allocation and building key customer relationships.
• Providing technical expertise and guidance as required across the business.
• Maintaining an on‑call service and offering out‑of‑hours support as required.
• Working within the workshop or in the field/on farm as required.
• Ensuring Dealer Standards are maintained across the department and maintaining a clean and efficient working environment.
• Maintaining a strong working relationship with all machinery departments ensuring work quality, accuracy and deadlines are met.
• Adhering to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensuring all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.

The above list is not exhaustive and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi‑skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources".

• Experienced team players, able to operate to their own initiative and to tight deadlines with a 'can‑do' attitude.
• Individuals who have served their appropriate recognised apprenticeship and have recognised and certificated qualifications for servicing and repairing machinery from leading…