Modern Slavery Outreach Services Manager

Location: West Bromwich (office-based with travel across sites)
Salary: 36,343. (dependent on experience)
Hours: 37.5 hours per week, Monday-Friday, 9am-5pm
Contract: Permanent

We are seeking an experienced and compassionate Modern Slavery Outreach Services Manager to lead the operational delivery of a specialist outreach service supporting victims and survivors of modern slavery and human trafficking.

This is a hands-on management role combining strategic oversight, frontline leadership and safeguarding responsibility. You will oversee day-to-day service delivery, manage staff and caseloads, ensure contract compliance, and work closely with partners across the region to deliver high-quality, trauma-informed support.

The role is fast-paced and varied, requiring strong leadership, emotional resilience and a deep understanding of the complex challenges faced by survivors of exploitation.

• Lead and manage the day-to-day operational delivery of the Modern Slavery Outreach Service

• Ensure service delivery meets contractual requirements, KPIs and quality standards

• Provide guidance, supervision and support to senior staff, advocates and wider team members

• Oversee referrals, case allocation, safeguarding concerns and risk management

• Monitor caseloads, performance and outcomes, addressing issues proactively

• Ensure robust systems are in place for audits, reporting, complaints and incident management

• Maintain high standards of health & safety and risk assessment across services

• Build and maintain strong partnerships with statutory agencies, NGOs and stakeholders

• Participate in an on-call rota, responding to urgent client needs and referrals

• Support recruitment, training and development of staff and volunteers

• Contribute to service development, audits, reporting and tender preparation

You will be a confident and values-driven leader with experience working with vulnerable adults and managing complex services.

Essential requirements include:

• Degree-level qualification or equivalent

• Experience managing or supervising staff within a support or safeguarding environment

• Strong background working with vulnerable adults, ideally within modern slavery, trafficking, homelessness, domestic abuse or related services

• Experience managing complex risk, safeguarding and needs-led support

• Strong understanding of modern slavery, trafficking indicators and the National Referral Mechanism (NRM)

• Excellent communication, leadership and organisational skills

• Ability to work calmly and effectively under pressure

• Full UK driving licence and access to a vehicle is essential

Experience of contract management, performance monitoring, partnership working and trauma-informed practice is highly desirable.

• Some evening, weekend and out of hours work when required

• Participation in on call on a rota basis

• Enhanced DBS check required