Repairs & Voids Manager

Our client is currently seeking an experienced Repairs & Voids Manager to oversee the delivery of responsive repairs and voids services across their social housing stock.

This is a key interim role, responsible for ensuring properties are maintained to a high standard, void turnaround times are met, and services are delivered efficiently, safely, and in line with regulatory requirements.

Key Responsibilities:

• Manage day-to-day delivery of responsive repairs and voids works across social housing properties

• Oversee contractor performance, ensuring quality, cost control, and service standards are achieved

• Ensure void properties are returned to lettable standard within agreed timescales

• Monitor budgets, programmes, and KPIs, reporting on performance and driving improvements

• Ensure compliance with health & safety, building regulations, and housing standards

• Act as a point of escalation for complex repairs, complaints, and operational issues

• Work collaboratively with internal teams, tenants, and external partners

The Ideal Candidate Will Have:

• Proven experience managing repairs and/or voids services within social housing

• Strong knowledge of responsive repairs, voids processes, and contractor management

• Experience working in a local authority or housing association environment

• Sound understanding of compliance, health & safety, and housing regulations

• Excellent communication, leadership, and organisational skills

• Ability to hit the ground running in a fast-paced interim role