Service Manager

Job Title: Field Sales Representative Hours: Monday to Friday Salary: £45k to £55K (DOE)
Location: Scotland

HRGO is excited to be recruiting for a longstanding client in the Construction Equipment industry who is expanding into the Blairgowrie region with a new Depot opening Spring 2026. As part of the expansion, we are recruiting for a Service Manager to lead the workshop and servicing function of the business. The ideal candidate will come from the Industrial Machinery / Construction / Agri industry.

The Field Sales Representative will be responsible for leading and developing the service function (workshop and field engineers) for a leading construction equipment business, ensuring high levels of productivity, customer satisfaction, safety and profitability. This is an office-based role with regular interaction with engineers, parts, sales and customers.

• Manage day-to-day service operations, including job allocation, scheduling and progress chasing for workshop and field engineers.
• Lead, support and develop the service team (engineers and admin) through coaching, reviews, training and clear performance objectives.
• Ensure all service work is completed safely, on time, to quality standards and within agreed cost/margin parameters.
• Oversee customer communication on service jobs, including estimates, approvals, updates and handling escalations/complaints.
• Work closely with the parts department to optimise parts availability, minimise delays and improve first-time-fix rates.
• Monitor and report key service KPIs (e.g. utilisation, chargeable hours, response times, first-time-fix, job turnaround, warranty levels).
• Control warranty and goodwill claims with manufacturers, ensuring accurate documentation and timely submission.
• Support the sales team by developing service contracts, maintenance packages and promoting aftersales offerings.
• Drive continuous improvement in service processes, systems and documentation to increase efficiency and reduce rework.
• Ensure full compliance with health & safety policies, manufacturer guidelines and legal requirements in all service activities.

• Proven experience in a service leadership or supervisory role within construction equipment, plant hire, heavy vehicles, agricultural machinery or similar.
• Strong technical understanding of mobile plant / construction equipment (e.g. gained as an engineer, foreman or similar).
• Demonstrable experience in planning and coordinating workshop and/or field service operations.
• Comfortable working with service management systems/ERP and MS Office (Excel, Outlook, Word).
• Experience in customer-facing situations, including issue resolution and complaint handling.

• OEM/manufacturer experience or warranty administration background.
• Previous responsibility for service P&L, budgeting or margin management.
• Formal management/leadership or H&S training (e.g. ILM, NEBOSH, IOSH).

• Strong people management skills: coaching, motivation, performance management and team building.
• Excellent planning, organisation and scheduling capabilities.
• Commercial awareness with focus on labour recovery, efficiency and margin.
• Clear and professional communication skills, both written and verbal.
• Customer-focused mindset with ability to handle pressure and resolve issues calmly.
• Data-driven approach to monitoring KPIs and implementing improvements.
• High level of safety awareness and understanding of workshop/site H&S requirements.

• Primarily office-based at the Blairgowrie Depot, with regular interaction in the workshop and with field engineers.
• Standard working hours: (Monday-Friday, 8:00-16:30) with flexibility to deal with urgent issues as needed.
• Occasional visits to customer sites or other depots within the region.
• Responsibility for a team of approximately 5 engineers and 1 service/administration staff.
• Salary: £45k to £55k per annum, depending on experience.