Customer Service Team Manager

Overview

Are you a passionate people leader with a drive for delivering exceptional customer care? Movianto Normanton is hiring! You will be working a swing shift of 8 : 00 - 16 : 00 / 9 : 00 - 17 : 00 Monday to Friday, with two days on site in Normanton and three days homebased. Starting salary is £29,714.00 per annum, increasing upon successful completion of probation.

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24 / 7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

As a Customer Service Manager, you'll lead a dedicated team supporting around 80-90 clients. You'll drive high service standards, resolve escalated issues, and ensure your team meets all service-level expectations, while fostering a culture of excellence, accountability and growth.

How you'll make an impact as a Customer Service Manager at Movianto :

• Lead, coach and develop a high-performing team
• Foster strong client relationships and manage escalations
• Drive service improvement through insights and analysis
• Ensure accurate CRM reporting and SLA compliance

• Leadership experience in customer service, ideally in logistics or healthcare
• Strong coaching, communication and stakeholder management skills
• Ability to work under pressure and manage performance
• Proficiency in Microsoft Office and CRM tools (Salesforce ideal)