Visitor Programming Manager, National TRUST

Experience & Visitor Programming Manager, NATIONAL TRUST

In line with our redeployment policy, we’ll prioritise applications from employees under formal notice of redundancy.

This vacancy is a maternity cover until September 2026. It is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 9 months.

As the Experience & Visitor Programming Manager for the North Warwickshire portfolio, you'll be working across all three properties and be part of the leadership team.’ll need to be visible to your team with a minimum of one day per week per property.

You’ll line manage a portfolio team of 6 staff across programming and events, marcomms and community and volunteering teams.

You’ll be required to be based at property – working 5 days over a 7-day working week which will include weekends and Bank Holidays. You’ll also have duty management responsibilities.

Lead the creation of visitor experiences that put people at the heart of everything we do, helping us grow, engage, and deliver real public benefit.

Shape and deliver our visitor plan, using audience insight to guide programming, interpretation, and service.

Ensure our collections are cared for and presented to the highest standards.

In the leadership team, combine strategic thinking with hands‑on delivery. Inspire curiosity and connection, create activities and experiences that tell the story of this special place and make every visit enjoyable.

Keep looking for fresh ideas and ways to improve, ensuring what we offer is engaging, relevant, and fun.

Think beyond our current visitors, finding ways to reach new audiences and make everyone feel welcome.

• Experience of managing budgets and monitoring costs to ensure resources are used effectively.
• Proven ability to lead and support a team, creating an inclusive and positive working environment.
• Experience of planning and delivering events or activities that engage a wide range of audiences.
• Ability to work collaboratively across teams and build strong relationships to achieve shared goals.
• Skilled at working with external partners to develop opportunities and deliver joint projects.
• Understanding of access and inclusion, with experience making places welcoming for everyone.
• Experience of building and supporting teams through change to maintain stability and morale.
• Ability to create clear plans or strategies that turn ideas into practical actions and deliver results.

• Experienced in devising and running programmes of experiences for visitors.
• Highly aware of the wider programming sector, up‑to‑date with trends and great examples.
• An inspiring leader, skilled in developing and motivating your team, and setting strategic goals.
• Good at creating productive working relationships with a wide range of people, both internal and external.
• A skilled project manager, able to make decisions and work effectively at pace, completing work on time and on budget.
• Highly experienced in managing operational risk.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.