Contract Manager - Environmental Services

Salary: 44,981 - 55,190 per annum
Contract:
Permanent
Hours: 39 hours per week
Location:
Agile working (office-based minimum one day per week, with further attendance as business needs require)

We are seeking an experienced Contract Manager - Environmental Services to join our Property Directorate within Facilities Management & Environmental Services. This is a key leadership role, responsible for delivering high-quality, compliant, and value-for-money environmental services across our neighbourhoods and communal properties.

The successful candidate will lead and develop operational teams, manage budgets and contracts, and ensure services are delivered safely, efficiently, and to a high standard, with a strong focus on customer satisfaction and continuous improvement.

• Lead and manage the Environmental Services team, including Supervisors and a Resource Scheduler

• Ensure delivery of environmental services across all properties and group offices, meeting agreed targets and compliance standards

• Manage operational budgets, cash flow, and provide monthly financial forecasts and performance updates

• Drive value for money through effective contract and performance management

• Ensure full compliance with health & safety legislation, quality management systems, and internal policies

• Work closely with internal teams, contractors, and external stakeholders to manage neighbourhood standards and risk remediation

• Lead service improvement initiatives, using customer feedback and performance data

• Support the mobilisation and ongoing management of operational contracts

Essential:

• HND/HNC/NVQ Level 4 in a relevant discipline or equivalent experience

• IOSH or NEBOSH Managing Safety qualification

• Proven experience managing facilities management or environmental service contracts

• Strong experience managing budgets, cash flow, and operational performance

• Experience leading and developing operational teams

• Excellent communication and stakeholder management skills

• Strong understanding of health & safety and compliance requirements

• Flexible approach to working hours and own transport

Desirable:

• Experience working within a social housing environment

• Membership of a relevant professional body (e.g. IWFM, CIH, CIOB)

• Experience coaching and developing teams

• Salary band: 44,981 - 55,190
  (The full salary band will be advertised. Appointment to the top of the band will only be made where candidates can fully demonstrate they meet all role requirements.)

Day 1 Benefits:

• Flexible working with collaborative hours of 10am-3pm

• Medicash (core level, fully employer-paid), including Employee Assistance Programme and retail, travel, and lifestyle discounts

• Pension: minimum 4.5% employee contribution, matched up to 10%

• Annual leave:

  • 24 days basic

  • 27 days after 3 years' service

  • 30 days after 5 years' service

• 3 paid days (pro rata) between Christmas and New Year

• Free parking at offices and stores

After 6 months' service:

• Life assurance at 3x annual salary

This is an excellent opportunity for a customer-focused leader to play a key role in delivering safe, compliant, and high-performing environmental services while making a positive difference to communities.