Service Manager

Position: Housing Service Manager
Location: City

We're looking for a Housing Service Manager to join a team in Birmingham on a permanent basis. This is a hybrid role, with a mix of home and office working, on a permanent contract.

Key Responsibilities of a Housing Service Manager:

• As Housing Service Manager, you'll manage a team and make sure tenancies are managed properly and in line with policies and best practice.
• Review tenancy cases regularly and step in to handle any complex issues.
• Deal with tenancy breaches like ASB, property condition problems, or missed appointments - making sure the right balance is struck between enforcement and supporting vulnerable tenants.
• Track team performance and make sure targets are being met.
• As Housing Manager, you'll work closely with other teams to build a clear picture of how well tenancies are being managed.
• Improve the way tenancy management is reported, making the most of technology and supporting your team to develop their skills.

What We'd Love To See From You:

• Proven experience in housing management, neighbourhood services or a related field
• Strong leadership skills with the ability to motivate and guide customer-facing teams
• Experience managing complex ASB and tenancy management cases to resolution
• Sound understanding of performance management and service improvement methodologies
• Experience of liaising with stakeholders and councillors
• Excellent communication, organisation and problem-solving skills
• Resilience and a genuine passion for delivering great customer service

What's on Offer For This Housing Service Manager Role:

• Salary: 54,500 - 59,500
• Location:
  
  Birmingham (Hybrid working)
• Full time position
• Managing 7 direct reports

If this Housing Service Manager role is of interest please apply or contact (url removed)