Veterinary Receptionist

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South Wales Vets are looking for an enthusiastic, reliable person to join our close‑knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

• 6.6 weeks annual leave
• Additional annual leave for your birthday added to your holiday allowance
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100s of retailers
• Pension scheme
• Discounted staff pet care

Full‑time, 4‑day working week. Hours are 8:30 am to 7 pm, with a 1‑4 Saturday rota from 9 am to 2 pm.

Up to £25,484.71 DOE

Entry level

Full‑time

Health Care Provider

Veterinary Services

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are a four‑branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Abertillery site. Our practice is within a short drive of the Brecon Beacons, perfect for outdoor activities, hiking and exploring the beautiful countryside. We are also around 30 minutes from Cardiff. We have a laboratory for in‑house use, ultrasonography, capnography, digital X‑ray, ECG and BP.

Working as part of a team of reception staff, alongside 2 Vets and 4 nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.