Food & Beverage Assistant

Food and Beverage Assistant | Another Place - The Machrie | Front of House

Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack. It’s a haven for people who live and breathe the outdoors. Exhilarating and revitalising, vibrant and relaxed - the wonder of the wilds here is limitless.

Set within this captivating landscape lies Another Place – The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.

Another Place – The Machrie - a place for people who take pride in growing their skills, supporting local suppliers, sharing seasonal menus, crafting great coffee, and maintaining excellent guest experiences.

Our Food and Beverage team is essential for maintaining our exemplary guest satisfaction at Another Place – The Machrie. Our Food and Beverage Assistants deliver exceptional dining, craft exquisite coffee, mix cocktails, and ensure that guests receive a consistently high-quality dining experience.

Together, our team ensures that guests receive a warm welcome and are cared for, aware of our current offerings, and enjoy every moment that they spend with us.

• Greeting guests warmly and providing excellent customer service.
• Ready for service by understanding the importance of mis en place and preparation ahead of time.
• Anticipating guests' needs and responding promptly to any requests or concerns.
• Effectively communicating menu details to our diners across all services; including breakfast, lunch, afternoon tea, room service, and dinner.
• Taking food and beverage orders accurately and efficiently.
• Demonstrating a base knowledge of food and beverage within a quality driven hotel, restaurant, bar or hospitality environment.
• Prepared with a basic knowledge of the wine and whisky lists and stock availability.
• Communicating effectively with the kitchen and bar staff to ensure timely delivery of orders.
• Serving food and beverages to guests in a professional and courteous manner.
• Recommending food and wine/whisky pairings.
• Communicating with team members any guest feedback and training needs.
• Handling cash and credit card transactions accurately and efficiently.
• Promoting organization in the dining area, including clearing tables, vacuuming and sanitizing surfaces.
• Ensuring that the guest facing and Back of House areas are clean, and that Riskproof is being completed each day.

• A team player, with the ability to work independently.
• Compliant with all licensing laws.
• Experienced in bar service (desirable), however training will be provided.
• Experienced in hosting functions and events (desirable).
• Confident in taking room service orders and delivering to guest accommodation.
• Confident in responding to guest feedback and managing all orders in a timely manner.
• Aware of allergens, and managing guest allergens inline with health and safety procedures (training provided).
• Adhering to all food safety and sanitation guidelines.
• Flexible to assist in different areas of the hotel as business requires.
• Creating a positive working environment and inclusive culture within our team.
• Promoting our shared responsibility to look after our teams and planet.

With 43 beautifully designed rooms, a world‑class Scottish championship links golf course, a contemporary restaurant showcasing seasonal island produce (recognised with a 4
* Silver AA award and a Rosette), a wild Scandinavian‑inspired hot tub garden, and an art collection curated throughout by Sue Nye, The Machrie encapsulates the best of both worlds; a feeling of being looked‑after, and the freedom to explore.

For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

• Previous experience in a similar role (preferred but not required)
• A strong…