JCA Retail Assistant

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Job Opportunity:
Retail Assistant – JCA Condover Hall

Location:

Condover Hall, Shrewsbury

Contract Type:
Seasonal Part-Time (26th January – October 2026, includes Sunday shifts)

Reports To:

Customer Care & Retail Manager.

About JCA & Condover Hall

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our retail team plays a key role in welcoming guests to our onsite gift shop.

• Salary up to £12.32 per hour (increasing from April).
• Staff events and ‘Friends & Family Activity Days’.
• Employee discounts via Benefit Hub.
• Free DBS check.
• Accommodation is not available; own transport required due to location.

As a Retail Assistant, you will be part of a highly motivated team, providing the highest standards of service to guests in our onsite gift shop. This will involve performing routine cleaning tasks such as cleaning, re-stocking and using our till systems. It is expected our Retail Assistants will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands‑on environment.

This is a seasonal role working 30 hours per week.

• Tuesday 11.00am – 7.30pm
• Wednesday 11.00am – 7.30pm
• Thursday 11.00am – 7.30pm
• Sunday 10.30am – 5.00pm

• Serving customers (mainly school age children) in our on‑site shop in the manor house (you are not expected to work in the bar).
• Regularly clean and re‑stock our gift shop and bar.
• Physical tasks such as putting away deliveries, lifting and moving sometimes heavy boxes of drinks and merchandise.
• Being on your feet for a large part of the day, including using stairs.
• Handling money including cashing‑up your own till.
• Performing monthly stock checks.
• Ensuring all health and safety procedures are effectively adhered to.

• Work efficiently during the season, including our busy peak‑season periods.
• Support other departments when required to ensure smooth operation across the site.
• Contribute to creating a welcoming and positive environment for all guests.

• Excellent attention to detail and pride in maintaining high standards.
• Able to work both independently and as part of a team.
• Reliable, responsible, and willing to learn new skills.
• Comfortable working in a fast‑paced, physically active role.
• Previous experience in retail and/or customer service is desirable but not essential.
• This role is open to those aged 18 years and over.

• Once we receive your application, you will be contacted by one of our team regarding the next steps.

At JCA, we know that diverse teams deliver better results. We’re building a culture where everyone feels welcome, respected, and supported to thrive. We’re committed to equity, inclusivity, and tackling unconscious bias at every level of our organisation.

• Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273) *