JCA Retail Assistant

Retail Assistant

The Role:

As a Retail Assistant, you will be part of a highly motivated team, providing the highest standards of service to guests in our onsite gift shop. This will involve performing routine cleaning tasks such as cleaning, re‑stocking and using our till systems. It is expected our Retail Assistants will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands‑on environment.

This is a seasonal role working 30 hours per week.

• Tuesday 11:00am – 7:30pm
• Wednesday 11:00am – 7:30pm
• Thursday 11:00am – 7:30pm
• Sunday 10:30am – 5:00pm

• Serving customers (mainly school‑age children) in our on‑site shop in the manor house (you are not expected to work in the bar).
• Regularly cleaning and re‑stocking our gift shop and bar.
• Physical tasks such as putting away deliveries, lifting and moving sometimes heavy boxes of drinks and merchandise.
• Being on your feet for a large part of the day, including using stairs.
• Handling money including cashing‑up your own till.
• Performing monthly stock checks.
• Ensuring all health and safety procedures are effectively adhered to.

• Work efficiently during the season, including our busy peak‑season periods.
• Support other departments when required to ensure smooth operation across the site.
• Contribute to creating a welcoming and positive environment for all guests.
• Excellent attention to detail and pride in maintaining high standards.
• Able to work both independently and as part of a team.
• Reliable, responsible and willing to learn new skills.
• Comfortable working in a fast‑paced, physically active role.
• Previous experience in retail and/or customer service is desirable but not essential.
• This role is open to those aged 18 year and over.

• Staff events and ‘Friends & Family Activity Days’.
• Employee discounts via Benefit Hub.
• Free DBS check.
• Please note:
  
  Accommodation is not available; own transport required due to location.

Salary up to £12.32 per hour (increasing from April).

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade‑I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our retail team plays a key role in welcoming guests to our onsite gift shop.