Retail Cover Supervisor; Zero - Yardley

Retail Cover Supervisor (Zero Hours) - Yardley

Final date to receive applications: 14 January 2026

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Yardley

Reporting To: Shop Manager

Compensation: £13.69 / hour

Contract: Zero Hours

Salary: £13.69 p/hour

Location: Church Road, Yardley

Closing date: 14th January 2026

Interview date: Interviews will be arranged as applications are received

As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.

In this role, you’ll make sure every customer feels welcome, offering great service with a smile and helping them find something special. You’ll be sorting through donations, pricing items and creating eye‑catching displays that make our shop inviting and vibrant. You’ll play an important role in promoting Gift Aid, explaining how it helps us raise even more funds to support sick, injured and homeless pets.

No two days are the same as one moment you’ll be helping a customer choose the perfect bargain, the next you’ll be organising stock or lending a hand to our brilliant volunteers. You’ll take pride in keeping the shop clean, tidy, and well‑presented and you’ll enjoy knowing that every task you do helps make a difference to pets in need.

With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

This is a zero‑hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

🐾 Support and motivate our wonderful volunteers

🐾 Help customers feel right at home (dogs too!)

🐾 Keep the shop floor looking its best

🐾 Make sure donations are processed, priced, and ready to sell

🐾 Bring energy, organisation and a sense of humour to the shift

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via Met Life- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.