Security and Customer Support Specialist

Security and Customer Support Specialist

Join to apply for the Security and Customer Support Specialist role at Haulfryn.

Location: The Warren, North Wales LL53 7LA

Salary
: £13.50 per hour

Hours: Full-time, 48 hours per week (rotational, including weekends and evenings)

Job Type: Permanent

Are you a people‑focused problem‑solver with a passion for security and guest satisfaction? At Haulfryn, we’re expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park.

• Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
• Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
• Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report larger maintenance concerns to the relevant departments.
• Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
• Respond to After-Hours Calls: Address late‑night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
• Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Discounted holidays at our picturesque UK holiday parks
• Discounted meals at on‑site restaurants
• 30 days holiday (including bank holidays), increasing to 35 days with service
• Company sick pay
• Pension scheme & life assurance
• Ongoing training and development to enhance both your security and customer service expertise
• Be part of a company with 85 years of family values and a commitment to sustainability

We’re seeking approachable, proactive individuals who love taking initiative and going above and beyond for guests. You’ll have:

• A valid SIA license (Security Industry Authority)
• A full UK driving licence (preferably held for 3+ years)
• Strong IT skills for operating CCTV, ANPR, and digital tools
• Previous security experience, preferably in a customer‑facing environment (e.g., hospitality, hotels, or holiday parks)
• Excellent communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols
• A flexible, team‑oriented mindset, capable of adapting to changing situations

• Familiarity with health & safety regulations
• Basic understanding of IT/Data security best practices
• First‑aid qualification or interest in further safety training

• Exceptional locations:
  You’ll work in a place that inspires.
• Family values:
  We care about our team and foster a supportive environment.
• Nurturing nature:
  Sustainability is at the heart of what we do.

If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you. Apply today and start your journey with Haulfryn.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.