Head of Technical Operations

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Head of Technical Operations (IMMULITE) and you will be part of the Llanberis site leadership team responsible for leading and managing all aspects of technical operations related to the IMMULITE reagents, ensuring the highest standards of quality, efficiency, and compliance. This role oversees manufacturing support, process engineering, technical troubleshooting and customer complaint investigation as well as continuous improvement initiatives, driving operational and technical excellence and innovation across the IMMULITE platform.

Also included within scope is product life cycle management from new product design transfer to product end of life activities.

This is a role that reports directly to the Managing Director & Head, IMMULITE Manufacturing Center of COE and is well suited to an ambitious professional, looking for the next step in their career. The person in this role will be dedicated to ensuring LLB-built IMMULITE products deliver exceptional value to the SLS business, our customers and our stakeholders in an accelerated fashion.

• You will develop and execute the Technical Operations strategy for IMMULITE in alignment with business goals and to deliver on supply, quality and cost/productivity targets.
• You will oversee technical support for IMMULITE raw material and reagent manufacturing, including troubleshooting, process optimization, and supply resilience. Ensure robust root cause analysis and corrective actions for technical issues.
• Build and lead a high-performing Technical Operations team, fostering a culture of excellence, innovation, and accountability. Developing an HLA strategy to optimize manufacturing costs for the IMMULITE, Versa Cell and spares products.
• Ensure all Technical Operations staff comply with relevant regulatory standards (e.g., ISO 13485, FDA, MHRA). Support internal and external audits, inspections, and regulatory submissions
• Lead and support technical projects including material change, product improvements and new product introductions, managing costs, timelines, and stakeholder communications effectively.
• Work closely with Manufacturing, Quality, R&D, Supply Chain, and other departments. Act as a key technical liaison for internal and external stakeholders
• Manage departmental budgets and resource allocation. Ensure effective and efficient operations while maintaining high standards of quality and delivery
• To ensure that you and all staff responsible to you comply with all company Health and Safety policies and procedures. To ensure engagement of the team in all aspects of Environmental, Health and Safety supporting a positive, proactive EHS culture.

• Bachelor’s or Master’s degree in Life Sciences, or related field (PhD preferred).
• Proven experience (10+ years) in technical support within diagnostics manufacturing.
• Strong leadership experience managing multidisciplinary teams.
• Deep understanding of immunoassay platforms, particularly IMMULITE, is highly desirable.
• Excellent problem-solving, communication, and project management skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Proven leadership in GMP manufacturing environments, including biologics, in vitro diagnostics.
• Strong understanding of regulatory frameworks (e.g., ICH, FDA, EMA) and quality systems.
• Experience with technology transfer, process/product validation.
• Ability to manage complex projects with a strategic mindset, critical thinking, and willingness to challenge the status quo.
• Demonstrated cross-functional change-and stakeholder management skills, organizational management, and strong communication skills at all levels in the organization.
• Fluency in data analysis, predictive analytics, data insights and exposure to AI/ML.
• Clear thinker who can cut complexities coupled with a sense of pragmatism, strong interpersonal, verbal, and written communication.

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment…