Inventory​/Returns Specialist

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Job Summary

The Inventory Specialist is responsible for managing and optimising inventory levels within the brand-new, state-of-the-art Central Logistics Centre (CLC), equipped with advanced automation and robotics. This role ensures accurate stock levels, conducts regular audits, and maintains precise inventory records to support efficient warehouse operations and meet customer demands. The role also involves managing the flow and processing of returned items received back into the CLC, including decision-making regarding their condition and processing.

Location: Gravelly Hill, Birmingham

Rate of Pay: 13.86 per hour

Hours: Full Time - Either AM (6am-2pm) or PM (2pm-10pm) shift

Key Responsibilities

• Respond to queries from internal and external customers.

• Manage customer claims and support within SLA agreements and KPI reporting.

• Ensure compliance with customer requirements and engage with stakeholders.

• Monitor stock levels, track inventory movements, and ensure accuracy of stock records.

• Conduct regular cycle counts and physical inventory audits.

• Manage the flow of returned items, including receiving, inspecting, sorting, and routing them back into inventory or for disposal.

• Investigate and escalate stock discrepancies above agreed thresholds.

• Minimise product damages, order shortages, and pick errors.

• Process returned items effectively to minimise waste and maintain product quality.

• Ensure accurate processing and maintenance of inventory records.

• Communicate effectively with stakeholders and manage expectations.

• Promote a safe and compliant work environment, ensuring health and safety regulations are met.

• Participate in training programs to enhance skills and knowledge.

• Identify opportunities for process improvements and implement best practices.

• Collaborate with other departments, including operations, transport, and customer experience, to ensure smooth operations.

Skills and Experience

• Previous experience in inventory management, pharmaceutical industry, or a related field (advantageous).

• Familiarity with inventory management software and warehouse management systems (WMS).

• Strong understanding of inventory management principles, including cycle counting, replenishment, and discrepancy resolution.

• Proficiency in data analysis, performance metrics, and Microsoft Office 365 applications.

• Excellent organisational, analytical, problem-solving, and communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Comfortable working in a warehouse environment, including standing, walking, lifting, and working at height.

• Flexible availability to work shifts and meet operational demands.

• Comfortable working in varying warehouse temperatures.