Information Technology Support Engineer

About the Role

We are seeking an experienced IT Support Engineer to provide reliable, on‑site technical support in Ullapool
. This role is ideal for a hands‑on professional with 1.5+ years of IT support experience who enjoys troubleshooting, supporting users, and maintaining IT systems in a local working environment.

• Provide Level 1 / Level 2 IT support to end users
• Diagnose and resolve hardware, software, and connectivity issues
• Support Windows desktops, laptops, and peripherals
• Manage user accounts and access via Active Directory / Microsoft 365
• Install, configure, and maintain IT equipment
• Log and resolve tickets in line with SLAs
• Escalate complex issues to senior IT teams when required
• Maintain basic IT documentation and asset records

• Minimum 1.5+ years of hands‑on experience in an IT Support / Helpdesk / Desktop Support role
• Strong working knowledge of:
• Windows 10/11
• Microsoft 365 (Outlook, Teams, One Drive)
• Basic networking (LAN/Wi‑Fi, DNS, DHCP – foundational level)
• Strong troubleshooting and customer‑service skills
• Ability to work independently in an on‑site role
• Clear communication and a proactive mindset

• Experience with Active Directory user administration
• Basic exposure to Windows Server environments
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience supporting users in small offices or remote locations

• Diploma or degree in IT, Computer Science, or a related field (preferred)
• Equivalent professional experience will be considered

• Stable, full‑time role in a local on‑site environment
• Supportive and collaborative workplace
• Opportunity to strengthen technical skills across IT support functions
• Competitive salary based on experience
• In‑house training and continuous professional development opportunities

Visa sponsorship is not available. Candidates must have the right to work in the UK
.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Associate

Full‑time

Information Technology

IT Services and IT Consulting