Technical Configuration Engineer

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for Technology Solutions. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can consider IT done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

The Technical Configuration Engineer is responsible for staging, grading, cleaning and configuring of equipment at the Zones Configuration Facility.

The Technical Configuration Engineer can additionally be used as a technical resource for completing solutions that are sold to our customers. The Technical Configuration Engineer must be willing to be flexible as evening and weekend work as well as domestic and European travel may occasionally be required.

This position requires regular weekend on‑call availability, as part of the role’s ongoing responsibilities.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Working with the Zones Project Management during the Setup and Onboarding phase to ensure the service are set up in a seamless way as per customer requirements.
• Imaging and configuring devices before they are sent out to the Customer.
• Testing, cleaning and refurbishing incoming devices as per the defined Run Book and operational documents produced by the Project Management team.
• Grading devices based on condition and photographing them.
• Receiving requests for equipment via an online system.
• Completing checklists and emailing them to the correct people within SLA.
• Maintaining online systems that record inventory records and condition.
• Adhering to SLAs relating to the delivery of customer equipment.
• Hardware and Software Installations.
• Audit and Asset Tagging.
• Configuring and setting up devices as required (Laptops, Desktops, EPOS, Printers, Scanners, Handhelds etc.)
• Troubleshooting technical issues.
• Communicating to the Business and Clients where required.
• Maintaining internal “Configuration Department” stock – such as Customer asset labels, Consumables, Tools etc.
• The desktop environment and Windows deployments on PCs and laptops.
• Infrastructure support including Network and Servers.
• Hardware Support including Mobile Devices, Printers and Scanners.
• General Software Support including standard productivity software – i.e. MS Office, Acrobat etc. Asset Management.

• College level education preferred but not essential.
• Excellent technical skills:
  The role requires a diverse knowledge of IT systems, both hardware and software. We deal with a large range of systems, so the broader this knowledge, the better. Microsoft Windows is essential. Experience of MDT and/or Autopilot would be preferred. Laptop hardware maintenance (replacing keyboards, memory, hard drives) is also preferred.
• Excellent problem‑solving skills: you must be able to troubleshoot complex problems. Thinking on your feet is a key factor in this new role.
• Experience:
  
  We will require at least 3 years of experience in an IT services organization or Helpdesk (at either 1st or 2nd line level). Experience of installations would…