ServiceNow Technical Consultant

Service Now Technical Consultant ()

Service Now Technical Consultant, you will:

• Design, configure, and implement the Service Now Health & Safety (H&S) module to support QHSE processes (Quality, Health, Safety & Environment), such as safety reports, audit findings, and improvement actions.
• Deliver robust technical designs, data structures, and workflow configurations aligned with enterprise Service Now architectural guidelines.
• Develop and manage integrations between Service Now and other enterprise applications, including data platforms for reporting and dashboards.
• Provide technical advice and documentation, ensuring all configurations and deviations from standard designs are properly recorded and reviewed.
• Oversee the DTAP environment (Development, Test, Acceptance, Production) — including setup, unit testing, release preparation, and production deployment.
• Conduct knowledge transfer to internal support and development teams through technical documentation and coaching.
• Collaborate closely with project stakeholders — including the project manager, product owner, Service Now business consultants, technical consultants, UX designer, and business experts — to ensure smooth delivery of the Service Now solution.

• 5–8 years of IT experience, including at least 5 years as a Service Now Technical Consultant on implementation projects.
• Strong understanding of database structures and SQL.
• Demonstrated experience with integrations between Service Now and other enterprise or data platforms.
• Knowledge of or affinity with QHSE processes (safety, quality, audit management) is a plus.
• Experience with in large public or enterprise organizations is an advantage.
• Demonstrated experience working in agile environments and using related tools.

• Maintain high standards of quality in design, documentation, and execution.
• Communicate effectively with both technical and non-technical stakeholders.
• Think analytically and work accurately, even under pressure.
• Stay results-oriented while managing multiple priorities in a complex environment.
• Collaborate as a team player, considering the interests of others and the project’s objectives.

• The opportunity to contribute to the digital transformation of safety, quality, and environmental processes within a forward-thinking organization.
• A dynamic, collaborative project environment where IT, business, and user experience come together.
• A role where you can make a visible impact on sustainability, safety, and operational excellence.
• Professional development opportunities and experience with enterprise-level Service Now implementations.

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