Partner Customer Success Manager - Global SaaS Leader. Hybrid

Partner Customer Success Manager - Global SaaS Leader (Hybrid)

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• Partner Customer Success / Account Development Manager
• Hybrid Working / Uxbridge, West London HQ (Thursdays Office Days)
• Up to £40,000 DOE
• Permanent - Full Time
• Hours:
  
  Monday to Friday, 9am to 5:30pm, 37.5 hours per week.
• Line Manager:
  Head of Customer Growth
• Company:
  International, market‑leading business intelligence software.

Full‑time, permanent role with competitive salary and bonus structure, comprehensive benefits package, and a supportive, collaborative culture.

• SaaS
• Experience managing stakeholder relationships
• 3+ years in account management or customer success
• Proven track‑record of growing existing accounts
• Cross‑selling / up‑selling expertise
• Experience managing channel / partner seller relationships

Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross‑sell while strengthening engagement and showcasing the value of our products.

In this role, you’ll build and maintain strong customer relationships that foster growth, retention, and long‑term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive.

• Proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services.
• Own partner support queries to deliver a smooth, high‑quality experience that reflects Tollring’s standards.
• Guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs.
• Work closely with internal teams to ensure partner requests are actioned quickly and effectively.
• Monitor customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
• Spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
• Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
• Maintain proactive and reactive contact with partners and accurately forecast revenue—managing opportunities and risks with precision.

Tollring is a multi‑award‑winning software developer with offices in the UK, the USA, India and Australia. Our specialty is Business Analytics, Call Recording and Fraud Management, distributed via an extensive channel partner network to over 31,000 businesses globally.

• Possess strong commercial awareness, particularly within SaaS business models.
• Have proven experience managing partner and customer relationships.
• Be proficient in Microsoft Office applications and CRM systems for opportunity management.
• Thrive on challenges and enjoy developing structured, strategic solutions.
• Demonstrate the ability to learn products in depth and maintain a high level of technical understanding.
• Bring strong problem‑solving and troubleshooting abilities.
• Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines.
• Exhibit strong interpersonal and communication skills for both internal and external engagement.
• Show determination and persistence in managing opportunities and resolving queries.

• Be a proactive team player with a positive, “can‑do” attitude and the ability to use their initiative.
• Demonstrate exceptional attention to detail and take pride in delivering high‑quality work.
• Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills.
• Be…