Claims Onboarding Specialist; FTC

Posted: 14/12/2025

Closing Date: 30/01/2026

Job Type: Temporary

Location:

Uxbridge or Dublin

Job Category:
Other

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you’ll be doing:

• You’ll play a key role in ensuring new partners are onboarded smoothly and efficiently within our Claims partnerships, delivering excellent customer outcomes throughout the process.
• You’ll work with our project team to own the actions to successfully onboard the claims and complaints elements of new partnerships. You’ll take ownership to ensure that claims and complaints operations are delivered smoothly and in line with expectations, delivering excellent customer outcomes.
• You’ll provide technical claims and complaints input into policy wordings, TPA contracts and operational processes both internally and with our partners.
• You’ll make decisions to ensure the successful delivery of new partners into the business within demanding timelines.
• You’ll create, maintain and deliver action plans to successfully achieve all requirements to support the onboarding of new partners into the business.
• You’ll review policy wordings and update them with partner-specific details.
• You’ll review TPA agreements to ensure that these are compliant with Cover-More policies.
• You’ll work with our partner insurers to deliver in line with their requirements and set up processes and procedures to deliver strong governance in line with Cover-More and Zurich requirements.

What skills and experience you’ll bring on this journey:

• You’ll have strong experience managing claims and/or complaints for personal lines or commercial customers. Prior experience of travel and assistance claims is an advantage.
• You’ll have experience working with TPA service relationships, including managing performance issues and remediation actions.
• You’ll bring a mindset of continuous improvement and a track record of delivering implementation, uplift and transformation programs.
• You’ll have sourcing, vendor and relationship management skills, including experience managing and overseeing critical third parties and monitoring and reporting performance against quality and service delivery metrics.
• You’ll have experience working within customer-centric environments, aligning operations to customer values and developing a culture of continuous improvement focused on enhancing the end-to-end customer experience.
• You’ll be able to build trusted “peer-to-peer” relationships with operational counterparts in partner organisations, ensuring that respective roles and responsibilities are understood and reflected consistently in day-to-day operations.
• You’ll be available for a 12-month contract period.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to…