Internal Sales Advisor

Internal Sales Adviser

Uxbridge

£30,000 to £32,000 + Bonus DOE

Company Overview

Our client is a small, family-run business with a strong reputation for quality and professionalism. Established over 20 years ago, the company has built a close-knit team and a supportive working environment where every employee’s contribution is valued.

Being family-owned, the business prides itself on a friendly, approachable culture, offering stability, personal development opportunities, and a genuine sense of community. The company is committed to creating an inclusive and diverse workplace and is an equal opportunity employer.

The Role

Reporting to the Head of Sales, the Internal Sales Adviser will focus on relationship management and account support. This is a soft selling role, where success is driven by understanding customer needs, providing appropriate solutions, and nurturing long-term customer relationships rather than aggressive sales techniques.

The role involves order processing, managing accounts, maintaining customer relationships, and proactive outbound contact to support repeat business and customer satisfaction.

Key Responsibilities

Conduct consultative assessments to recommend appropriate solutions for customers
Build trusted, long-term relationships with customers through a friendly, service-focused approach
Manage customer accounts allocated by senior management
Handle inbound enquiries via phone, email, Whats App, and live chat
Make regular outbound calls to existing and prospective customers to maintain relationships and identify opportunities
Encourage repeat business through upselling and cross-selling in a non-aggressive, solution-led manner
Process sales orders accurately and efficiently
Create and issue invoices
Take credit card payments over the phone
Follow up on quotations and sample requests
Maintain accurate customer and sales records
Keep customers informed of relevant products and services
Support mailshots and customer communications campaigns
Work towards weekly and monthly targets focused on customer retention and revenue growth
Contribute to account rejuvenation and long-term business development
Make minor operational decisions independently where required
Candidate Profile

Essential Skills & Attributes

Strong commercial awareness with a consultative mindset
Excellent communication and relationship-building skills
Comfortable working independently in a structured office environment
Organised, methodical, and detail-focused
Calm, professional approach to sales and customer interaction
Good numeracy and literacy skills
Team-oriented, reliable, and committed
What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

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Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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